{"identifier":"nobleid:/w1/20260515/1811CD82","arkIdentifier":"ark:/48914/w1/20260515/1811CD82","version":1,"workTitle":"The Dark Side of CRM","workType":"Journal Article","authors":"Bang, Nguyen, Simkin, Lyndon 1961-, Canhoto, Ana Isabel Domingos","description":null,"workUrl":null,"existingDoi":"10.4324/9781315753737","createdAt":"2026-05-15T19:11:07.592584Z","canonicalUrl":"https://nobleid.org/ark:/48914/w1/20260515/1811CD82.v1"}