{"identifier":"nobleid:/w1/20260516/9DA79BAB","arkIdentifier":"ark:/48914/w1/20260516/9DA79BAB","version":1,"workTitle":"Healthcare service failure: how dissatisfied patients respond to poor service quality","workType":"Journal Article","authors":"Ki‐Hyun Um, Antonio K.W. Lau","description":null,"workUrl":null,"existingDoi":"10.1108/ijopm-11-2016-0669","createdAt":"2026-05-16T00:55:52.573104Z","canonicalUrl":"https://nobleid.org/ark:/48914/w1/20260516/9DA79BAB.v1"}